Returns & Exchanges

We want you to love your Atolea jewelry pieces, which is why we offer a 30-day return policy for a full refund or exchange. Items must be returned in their original condition and packaging to be eligible for processing.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely place your jewelry in its original Atolea pouch and box, ensuring the items are protected to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.